Jakarta –
A video has circulated showing the sophistication of Artificial Intelligence (AI) technology which is able to imitate the face and voice of a bank officer via video call. This technology is said to be a method of fraud that harms people with cheap capital, namely US$ 5-6 per month.
In the video, a man can be seen carrying out a simulation using this technology. Within five seconds, her face changed drastically into the figure of a female bank employee complete with uniform. Not only the face, the movements of the lips and the intonation of the voice also follow the screen of the telephone receiver.
PT Bank Central Asia Tbk (BCA) immediately spoke up. EVP Corporate Communication & Social Responsibility Hera F Haryn said that until now his party had not received any reports of customer losses due to this fraudulent method.
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“In response to the development of Artificial Intelligence (AI) technology which can now be used to resemble the faces and voices of those claiming to be employees of fake companies, until we conveyed this information, there were no customer reports received by BCA regarding this method of fraud,” said Hera in his statement, Tuesday (31/3/2026).
Hera urges customers to increase their awareness of potential fraud using this method. We ensure that data security and customer transaction convenience are the main priorities.
Hera also reminded all customers to only access official HaloBCA services through official channels, such as number 1500888, the HaloBCA application, BCA Bank’s official WhatsApp 08111500998, webchat www.bca.co.id, e-mail halobca@bca.co.id, as well as verified official social media accounts.
“Beware of suspicious links. BCA officers never ask customers to click on certain links that lead to filling in personal data, phishing websites, or downloading applications outside official channels,” added Hera.
He ensures access to BCA video call services only through official channels. BCA will only provide video call services with customers via the company’s official website or application. Hera asks customers to always maintain the confidentiality of personal data.
“Never share confidential banking data such as passwords, ATM card numbers, PINs, and OTP (One Time Password) codes with anyone, including parties who claim to be BCA employees,” added Hera.
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